Customer Call Back Script

You've given customers a new brochure - now it's time to follow-up

Hi _______

This is _______ your Avon Representative.  How are you?  Is this a bad time to talk with you for a few minutes?

I wanted to check with you to see if you would like free samples of any of our products that you would like to try?

May I ask you…What skincare products are you currently using?

How are they working for you?  Are you happy with the product results?

Our Anew Anti-Aging SkinCare line is amazing.   I’d like to give you some free samples to try, can I ask you a few questions to determine which products would be right for your skin?

(use your skincare consultation card-  with the 5 easy questions)

Which makeup products would you like free samples of so you can try them? 

We have our Anew Anti-Aging beauty line of color products too.

Did you see the special offer called our BIG DEAL on page ___?  These are our most popular _____________ products and you get all __ products for only $_____!  It’s a $_____ Value.

What items did you see in the brochure, that you would like to order?

Do you happen to know of anyone who would be interested in earning additional income?  What friends do you know that would like to have an Avon brochure?

Thank you…….I will drop off your order next week and include some free samples & a new brochure.

Have a great .. evening / day.

________________________________________________________

Your Action Steps

Week 1

Distribute your brochures to people on your “who do you know” list.  Don’t have one?  Create one.  Share samples, & get referrals.  Take orders from those who are ready to place an order & collect payment.  Find new potential customers using the Power of 3.  Talk to 3 new people a day & get their contact info.

Week 2

Continue to share brochures with new referral customers & Follow Up by calling everyone you gave a brochure to & ask for their order using the script above.  Collect payment from your customer orders.  Prepare your online order.